Return requests are to be made within seven days from the date of delivery.
All returns must be received within seven days of return request.
All merchandise must be unworn, unused and in original condition. All original tags must be attached.
Dahlia has the right to refuse return of goods that do not meet our Return Policy requirements.
There are no refunds and no exchanges on swimwear, lingerie, jewelry, bags, and accessories.
All merchandise purchased "ON SALE" or purchased at a discounted price are FINAL SALE. No exchanges or refunds.
Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges.
All merchandise that is purchased at www.shopdahlia.com must be returned by shipment to our website address and will not be accepted at the boutique store.
How to return an item.
1. Email us at christy@shopdahlia.com to receive a Return Authorization Request Number (RAR#).
Please be aware that the issuance of a RAR# does not guarantee the goods will be accepted, nor that your credit card will automatically be refunded. You will be notified of acceptance once the goods have been returned and inspected.
2. Please print out the email containing your RAR# and include that with your full name, address, phone number and email address.
3. Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by Dahlia within seven days of receipt of RAR#. Merchandise should be sent to the following address:
Dahlia Boutique
Attn: Internet Returns
2441 NW 43rd St. #22
Gainesville, FL 32606
*RAR #
It is our recommendation that return items are shipped via UPS, FedEx or insured parcel post. We also recommend all tracking numbers of return packages be recorded and safely stored for proof of delivery. Dahlia does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that Dahlia cannot accept any packages that are sent Cash/Check on Delivery (COD).
*Please note that RAR# must be legibly written on outside of package to insure proper and timely handling of return(s). Goods will not be processed/refunded without an RAR#.
4. An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package.
5. If the return is approved, all refunds will be given in the same method of original payment. Only the value of the merchandise and sales tax, minus any discounts, if any, will be refunded. Shipping charges are not refundable. Please allow 2-4 weeks for processing the refund to your credit card, and 1-2 billing cycles for the credit amount to appear on your statement.